Return Policy

Should an item not fit you or not be to your liking, you can simply return the goods to us at any time within 30 days of receipt, free of charge.

Return for Classic Mask, Script Mask, Lace Mask, Classic Mask Set: please note that due to hygienic reasons our care masks cannot be returned when the warranty seal is broken.

Please note: All returned items must be in their original condition with all hangtags and labels attached.

Return Instructions:

DHL Returns Slip

DHL Returns Slip

 

Credit

  • After completing the above form, you will receive an email with your pre-paid return label
     

    Return Label

    Return Label

  • Pack the return item(s) back in the original packaging
  • Attach the printed label to the outside of the parcel. The label should be clearly visible.
  • Please take the parcel, and the instructions from the bottom of the label, to any convenient Post Office. Please keep the shipping receipt.
  • As soon as your return is received by us, we will check the goods and arrange the restitution. The refund will be made within 2-4 weeks after receipt of the return.

    If you have already paid, we will credit the amount back to your bank account, PayPal account or your credit card. If the purchase was invoiced, you can reduce the amount invoiced accordingly. With payment by iDEAL, the purchase price is refunded once you have notified us of your bank details. To do so, contact our Service Centre.

 

 

 

 

 

Frequently Asked Questions

 

  • HOW CAN I MAKE SURE THAT WOLFORD HAS RECEIVED MY RETURN?
    Upon receipt of your return, we will send you an email to the e-mail address you have entered during the ordered process.
  • DO YOU OFFER FREE SHIPPING FOR RETURNS?
    Return are always free of charge in the Wolford Online Shop.
  • CAN YOU EXCHANGE UNDERWEAR OR JEWELRY?
    You can exchange underwear and jewelry, but they must be in an unworn condition.
  • WHERE DO I SEND COMPLAINTS DUE TO PRODUCT ERRORS?
    If, despite our careful quality control, products purchased in the online boutique are unsatisfactory, please return these items to us with the enclosed return label and the return reason "complaint". Please note that for organizational reasons only products bought at Wolford Online or in the Online Outlet can be returned via mail. If you purchased your products at a store, use our Store Finder to quickly ascertain the location of the boutique where they were purchased and inquire there for a prompt exchange or refund.